Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Red Hat OpenShift
Valuable to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
Provide L2 support for Red Hat OpenShift clusters (OCP 3.x / 4.x) across on-prem and cloud environments.
Perform advanced administration, troubleshooting,



and day-to-day management of OpenShift clusters to ensure availability, scalability, performance, and security.
Act as a technical bridge between L1 support and L3 platform engineering teams handle escalations and drive issue resolution.
Monitor cluster health, diagnose incidents, and restore service in production environments.
Support multi-environment setups (Dev/QA/Prod) and manage platform stability across environments.
Perform cluster upgrades (minor/major), including pre/post health checks and validations.
Support cluster expansion activities, including adding master/worker nodes as required.
Manage and troubleshoot nodes handle conditions such as NotReady, DiskPressure, and MemoryPressure manage scheduling, taints, and labels.
Troubleshoot workload and deployment issues (e.g., rollout failures, ImagePullBackOff, CrashLoopBackOff, OOMKilled) and support scaling/performance optimization.
Mana

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru