Position Summary...
What you'll do...
Job Description
You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Versatile to work in US hours shifts.
About Team
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer-centric individuals who are experienced in providing best-in-class customer service.




Position Summary
The Real Time Analyst will have front line responsibility as the face of WFM in support of operational stakeholders and provide key insights into the business. This role partners with cross-functional teams to deliver Service Level for customers, drive labor optimization, analyze trends, manage WFM projects, and implement best practices in workforce management ensuring efficient operations and delivering best in class service.
What you’ll do:
Analyze labor data and business trends to optimize staffing levels and improve productivity.
Collaborate with operations, HR, and finance teams to align labor plans with business objectives.
Manage outage procedures and communications across cross-functional teams to recover and maintain system stability.
Monitor key performance indicators (KPIs) related to service levels, staffing/labor efficiency, and cost control.
Ensure complia

📌 Senior Analyst, Workforce Strategy and Planning (Bengaluru)
🏢 Walmart
📍 Bengaluru