This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Analyst based in India.
This role is an opportunity to provide essential Level 1 and Level 2 technical support within a global, enterprise IT environment.
You will serve as a key point of contact for users, troubleshooting issues across Windows, Microsoft Office, VPN, telephony, servers, and enterprise applications.
The position combines hands-on technical problem-solving with user support, infrastructure monitoring, and knowledge management.
You will work with tools and technologies including Active Directory, WSUS, remote-support platforms, and service-management systems.
Your ability to diagnose issues logically and communicate clearly will directly contribute to user satisfaction and service reliability.
You’ll operate in a cooperative environment where process discipline, documentation, and continuous improvement are highly valued.




This is a 24/7 support role suited to a technically curious professional who can work independently while contributing effectively to a service desk team.
n

Accountabilities
Handle IT service desk calls and requests while following established support procedures and service-management practices.
Provide Level 1 and Level 2 technical support for Windows, Microsoft Office, VPN, telephony, server infrastructure, and enterprise applications.
Troubleshoot Windows 11 user-profile, email-configuration, application-installation, and general desktop issues.
Support Active Directory activities including password resets, user-profile changes, and application or patch distribution through tools such as WSUS and SMS.
Diagnose basic networking issues involving DHCP, DNS, IP configuration, connectivity, and other network fundamentals.
Use remote-support technologies such as RDP and comparable remote-access tools to troubleshoot user environments.
Proactively monitor key infrastructure components and perf

📌 Service Desk Analyst (India)
🏢 Jobgether
📍 India