Job Description:
Job Title - Product Manager - Senior Manager Product Support
The Purpose of This Role
Health and Welfare (H&W;) Product Support and Deployment serves as a primary point of contact supporting the H&W; Practice and Product Support team. This role focuses on the H&W; advantages administration product offering, owning deployment, education, documentation, and communication for product capabilities developed by the development squads. The individual will work alongside H&W; Product & Client teams to document new features, educate client-facing and support associates about client fit/features, and preferred setup of the offering. This associate will also help develop reporting to monitor the health of the product and provide analysis and feedback to the Product roadmap and development teams/squads to continuously improve our offerings.
In addition, this role will help shape the future of Product Support by leveraging AI, automation, and agentic workflows to improve the way information is created, consumed, analyzed, and acted upon across the H&W; organization.



The successful candidate will evaluate end-to-end support processes, identify opportunities to augment and automate routine activities, and design scalable human-in-the-loop workflows that improve quality, consistency, speed, and outcomes.
The individual will serve as a systems thinker who can organize complex product, operational, client, and regulatory information into structured data models and knowledge frameworks that can be trusted by both associates and AI-powered agents. They will partner closely with Product Management, Development, Operations, Client Services, and Account teams to build a durable knowledge ecosystem that supports decision-making, accelerates onboarding, improves support experiences, and enables the next generation of AI-assisted product operations.
This role requires an individual who can balance strategic transformation with operational execution, driving measurable improvements

📌 Product Manager (Bengaluru)
🏢 Fidelity Investments
📍 Bengaluru