JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Helpdesk Operations
Receive, log, assign, and track facility-related complaints and service requests.
Ensure all tickets are acknowledged and closed within agreed SLAs.
Follow up with concerned teams for timely resolution.
Maintain daily records of complaints, requests, and closures.
Workplace Coordination
Coordinate with Housekeeping, MEP, Security, Transport, Cafeteria, Pest Control, and other service partners.
Escalate critical issues to Facility Management when required.
Support employee seating, workstation,
and workplace-related requests.
Service Monitoring
Track open tickets and aging requests.
Conduct periodic follow-ups with vendors and internal teams.
Generate daily, weekly, and monthly helpdesk performance reports.
Customer Experience
Serve as the first point of contact for employee concerns.
Ensure professional communication and prompt response to users.
Collect feedback and identify recurring issues for improvement.
Documentation & Reporting
Maintain complaint trackers, asset movement records, service reports, and closure documents.
Prepare MIS reports, trend analysis, and service performance dashboards.
Support audit and compliance documentation requirements.
Coordination & Escalation
Coordinate emergency maintenance requests.
Track snag observations and ensure timely closure with stakeholders.
Support event and meeting arrangements as required.
Skills Required
Solid customer service and communicati
📌 Helpdesk Executive (Hyderabad)
🏢 JLL
📍 Hyderabad