This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, IT Service Operations based in India.
This is a senior service management opportunity focused on ensuring the reliability, availability, and operational performance of business-critical cloud applications.
You will lead second-line application support while solving complex technical issues across distributed, high-availability environments.
The role combines hands-on troubleshooting with proactive monitoring, incident management, and continuous service improvement.
You will collaborate closely with development, product, infrastructure, and global support teams to resolve escalations and deliver dependable services.
You will also contribute to business continuity, disaster recovery, regulatory compliance, and the successful adoption of new releases.
The position offers exposure to up-to-date cloud technologies, enterprise applications, and a collaborative global environment.
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Accountabilities
Application support and troubleshooting:



Investigate and resolve application and infrastructure issues efficiently, using technical expertise, business context, and structured investigative techniques to minimize service disruption.
Cross-functional escalation: Collaborate with development, product, infrastructure, and other technical teams to manage third-line escalations and drive issues through to resolution.
Proactive monitoring: Implement and monitor system health checks, analyze application logs and operational data, identify emerging issues early, and initiate appropriate incident-management processes when required.
Service reliability: Drive initiatives focused on application health monitoring, operational reporting, technical support, and continuous improvement to enhance service availability and customer satisfaction.
Business continuity: Lead and participate in Business Continuity and Disaster Recovery activities across supported produ

📌 Lead, IT Service Operations (India)
🏢 Jobgether
📍 India