Skill required: Next Generation Customer Operations - IT Troubleshooting
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.



• You will also be responsible for closing the fault and complaints within SLA s. • The Labelling workflow involves reviewing and annotating bug reports with predefined labels to • categorize issue types. This requires applying judgment, product subject matter expertise, and • following structured labelling taxonomies and decision trees to ensure quality and minimize • ambiguity. The workflow also includes proactively flagging edge cases or areas of ambiguity to • improve guides and taxonomy structure. • A form of technology problem solving, often applied to repair failed products or processes on a machine or a system.
What are we looking for? • Minimum 1 years of experience in technical product labeling or operations • C1 (CEFR) level English proficiency. • Detail-oriented with proven ability to follow guidelines and standard operating procedures. • Ability to effectively adapt to dynamic guidel

📌 Business Advisory Associate (Hyderabad)
🏢 Accenture
📍 Hyderabad