At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily chance to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you on this role
The Complaint Process Specialist (CPS) is responsible for managing the end-to-end complaint handling process, ensuring customer complaints are processed accurately, efficiently, and in compliance with global standards and business requirements. This role serves as a key liaison between Customer Service, Quality, Operations, and other functional stakeholders to drive timely complaint resolution,



improve customer experience, and support continuous process improvement.
The ideal candidate is highly analytical, detail-oriented, and skilled at managing multiple priorities while driving accountability across cross-functional teams. You will play a critical role in ensuring complaint data integrity, facilitating investigations, monitoring performance metrics, and supporting quality and customer satisfaction objectives.
Responsibilities
Complaint Management & Resolution
Manage the complete lifecycle of customer complaints across all priority levels, ensuring timely and accurate processing.
Review complaint records for compliance with global business rules, policies, and service-level expectations.
Analyze CRM complaint cases, Quality Notifications (QN), and complaint workflows to ensure data accuracy and process adherence.
Assign and monitor Immediate Measure Tasks, ensuring appropriate ownership and

📌 Complaint Process Specialist (Navi Mumbai)
🏢 Dow
📍 Navi Mumbai