Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Production Support Manager
Position: Production Support Manager
Experience: 12+ Years
Category: IT Operations / Production Support / Managed Services
Shift: 24x7 Managed Services / Shift and on-call support
Main location: India, Telangana, Hyderabad
Position ID: J0826-0892
Employment Type: Full Time
Position Description:
We are seeking an experienced and customer-focused Production Support Manager to lead the delivery of mission-critical application support services for enterprise clients. The ideal candidate will have a proven track record of managing large-scale production support engagements, driving operational excellence through stringent SLA and KPI adherence, and leading teams in fast-paced, 24x7 managed services environments.
The role requires robust leadership, stakeholder management, incident governance, continuous service improvement, and experience in transitioning support engagements from incumbent vendors while ensuring seamless business continuity.
Your future duties and responsibilities
Service Delivery & Operations
Lead end-to-end production support delivery for one or more enterprise applications, ensuring high availability and operational stability.
Own delivery against contractual SLAs, KPIs, OLAs, and customer commitment
📌 Production support Manager (Hyderabad)
🏢 CGI
📍 Hyderabad
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