We’re looking for a Technical Account Manager to plan, lead, and deliver ongoing technical consultation, guidance and optimization to our customers across our full Hootsuite and Talkwalker tech stack for a 12 month contract. As a senior member of our Qualified Services team, you will act as a named technical consultant for your book of customers and deliver on the TAM hours purchased with a focus on driving product adoption, value, and renewal. You are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points. This is a remote role open to applicants within Maharashtra, India.

WHAT YOU’LL DO:

Manage a book of customers and serve as their named technical consultant, providing ongoing expertise, guidance, and product value; manage delivery timelines, milestones, technical optimization goals, and facilitate business transformation strategies




Work closely with Professional Services colleagues to manage the complex integrations of high-value customers who subscribe to paid services
Act as a key member of the customer account team: champion the customer’s technical needs; advocate internally to resolve or enhance the customer’s product experience; and develop strong and trusted relationships with clients
Identify opportunities for account growth where applicable, and escalate to the account management team
Build monthly, quarterly or annual plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reporting for your book of business; develop risk mitigation strategies against carry-over of unused deliverables
Have an advanced understanding our core Hootsuite platform, integrations and relevant APIs; continuously upskill on our product tech stack and emerging social media technologies (e.g. ChatBots, AI) to serve as internal subject matter expert
Act as a product knowledge hub and

📌 Technical Account Manager (Pune)
🏢 Hootsuite
📍 Pune