Duties and responsibilities

* Conducts shift briefings to ensure hotel activities and operational
requirements are known

* Supervise front office operations during assigned shift including:

* Maintenance of guest information

* Maintenance of information about local events

* Compile occupancy statistics

* Supervise the use of public address system

* Supervise group bookings

* Assisting with responsible complaints

* Supervise cashiering activities during shift including:

* Cash handling and banking procedure

* Dealing with irregular payments

* Instructing staff in credit policies and facilities

* Instructing staff in cash security procedures

* Carry out debtor control

* Prepare reports

* Supervise the cashiering system

* Build and maintain positive relationships with all internal customers and
guests in order to anticipate their needs

* Take action to address these needs in order to exceed their expectations

* Create a positive hotel image in every interaction with internal and external
customers





* Adhere to hotel brand standards

* Maintain a high level of product and service knowledge in order to explain
and sell services and facilities to guests

* Assist guests and escort them to locations within the hotel at their request

* Maintain knowledge of special programs and events in the hotel in order to
recognize and respond to guests needs

* Maintain current Hotel information to be able to provide information to
guests

Accountability

Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA
- FO. Accountability is directed by shift operations at the reception.

Qualifications and requirements

Bachelor degree /diploma in hospitality/hotel management is mandatory. Must
speak fluent English and local language with additional other languages
preferred. At least one year supervisory experience/GSA experience will be
beneficial.

📌 Front Office Executive (Gurugram)
🏢 IHG
📍 Gurugram