Department

Library, Learning, Archives and Wellbeing

Salary

£26,093 - £27,319 per year (reduced pro-rata)

Grade

Grade 2

Contract status

Open

Hours of work

Part-time

Based at

University of York campus

Interview date

To be confirmed

Posted Date

26/08/2026

Apply by

10/09/2026

Job Reference

15265

Documents

Job Description (15265).pdf (PDF, 206.36kb)

Role Description

Role Description

The Library is seeking to recruit two Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services.

Department

The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell, Raymond Burton and, Harry Fairhurst) are ready for use during their opening hours.



You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

Part-time Role Available

1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays & Saturdays

1 x evening role working 30 hours per week from 4 pm to midnight on Sundays, Mondays, Tuesdays & Wednesday

Skills, Experience & Qualification Needed

You will have a positive general education, as well as experience of front-of-house customer service.
You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers.
A full clean driving license is desirable for evening vacancies
The ability to lift and move books, furniture and equipment is essential for all roles.

Interview date: To be confirmed

For informal enquiries: please contact Jackie Knowles, jackie.kn

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