Usher

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1. Position Overview

This role ensures that all ushers and performers deliver a consistent, high-quality, visitor-centric experience aligned with the museum’s curatorial intent, storyline, and interpretative design.

2. Key Duties and Responsibilities

A. Performance Direction

1. Interpret content, story lines, and gallery narratives provided by the Content Writer/ Storyteller and convert them into training instructions.
2. Develop standard performance scripts, cues, gestures, behaviour guidelines, and contingency instructions for ushers.

B. Operations & Floor Responsibility

1. Ensure to maintain correct posture, communication etiquette, and interpretive delivery across galleries.
2. Monitor crowd flow, visitor management, accessibility guidance, and special performance requirements during events, VIP visits, and high-footfall days.
3. Oversee usher conduct during emergency procedures, evacuation protocols, and safety-related communication.

. C. Quality Assurance & Compliance

1. Ensure to adheres to museum behavioural standards, multilingual communication expectations, and visitor service protocols.
2. Conduct regular evaluations and maintain written performance logs .

. D. Coordination & Stakeholder Interaction

1.



Work closely with the Museum Manager on operational planning and improvement initiatives.
2. Participate in official meetings, reviews, and strategic discussions related to visitor experience enhancement.

. E. Administrative Responsibilities

1. Attend training schedules, performance rosters, daily reports, and quarterly performance assessments.
2. Ensure compliance with all museum policies, safety rules, and Government/ Authority guidelines.
3. Assist in creating SOPs for usher operations, visitor engagement, behaviour protocols, and gallery movement procedures.

. 3. Required Qualifications

- Graduate degree from a nationally or internationally recognised institution.

4. Required Experience

- Minimum 0 -2 years of experience as an Archaeology Experience or Performer

5. Working Conditions

- In office role with active presence on the gallery floor during visitor hours and Training sessions.
- Extended hours required during special events, rehearsals, inaugurations, and VIP tours.
- Must be able to observe, correct, and demonstrate physical movements and communication styles.

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Usher (Delhi)
🏢 ThinkResource Infosoluctions
📍 Delhi