Job Description

Role - Vendor Performance Manager

Level - L5A

About The Function

Digital & Technology (D&T;) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.

This is where data, technology and creativity come together to solve real business challenges and unlock recent opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.

You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About The Role

Diageo has outsourced a significant portion of its IT services across the GBS portfolio. Historically, vendor management has been decentralized across Value Streams, leading to inconsistent processes, fragmented governance, and limited visibility of overall service performance.

As Diageo consolidates and streamlines its outsourced service providers,



this role will be central to operating a robust and consistent IT Service Delivery capability. The position will ensure strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise.

Role Purpose: The role is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors. The role drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo’s technology landscape. The role works closely with Governance, Finance, Procurement, Service Owners, and strategic suppliers to ensure:

Service delivery consistently meets agreed service levels, operational standards, and business expectations.
Vendor performance is clear, accountable, and measured through significant KPIs and service metrics.
Service quality, operational stability, and

📌 Vendor Performance Manager (Bengaluru)
🏢 Diageo India
📍 Bengaluru