Key Responsibilities (Internal Candidate Version)

* Manage end‑to‑end domestic and international ticketing using GDS
(Amadeus/Sabre/Galileo).
* Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule
change support with high accuracy.
* Serve as the primary point of contact for vendor coordination—airlines, hotel
partners, and travel suppliers.
* Follow up with vendors for confirmations, waivers, fare quotes, and service
issue resolutions.
* Support employees/travelers by providing explicit guidance on travel policies,
booking options, and itinerary changes.
* Ensure timely response and closure of travel requests while adhering to
internal SLAs and compliance requirements.
* Maintain accurate records of transactions and vendor interactions for audit
and reporting purposes.
* Identify workflow gaps and contribute to process improvements and service
enhancements.
* Partner with internal teams (HR, Finance, Ops) to ensure smooth travel
planning and exception handling.
* Demonstrate service excellence, ownership, and proactive problem‑solving in
all interactions.

📌 Senior Executive (Gurugram)
🏢 EXL
📍 Gurugram