Senior Manager / SME - Payments Operations

Location: Delhi — Saket
Work Model: 4 days WFO
Team: Money Movement | 24×7 Operations
Role: Payments SME + People Manager
Role Overview
This role will drive cross-border payments operations and transformation, with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement.
What You'll Own:
1. Cross-Border Payments SME
End-to-end operational knowledge of cross-border payments
SWIFT messaging, payment flows, correspondent banking, local payment rails
MT / ISO 20022 messaging
SWIFT GPI / UETR tracking, traceability, exception handling
Correspondent banks, nostro/vostro accounts, local clearing
Payment investigations, recalls, amendments, returns, rejects, repair cases
SME for Operations, Product, Engineering, Treasury, banking partners
2. 24×7 Money Movement Operations




Lead 24×7 payment processing function
Manage up to 10 direct reports across shifts
Own SLAs, productivity, quality, risk metrics
Maker-checker, control, escalation mechanisms
3. Automation & Transformation
Own end-to-end automation agenda
Partner with Product/Engineering on scalable automation
Drive straight-through processing (STP)
4. SOPs, Controls & Operational Excellence
Build SOPs for payment failures, recalls, amendments, investigations
Align with SWIFT and global payments standards and regulatory changes
Zero-error payments culture
Ideal Candidate:
8–15+ years in banking/payments operations
Robust preference: Leading fintech or global banks
SWIFT/ISO 20022, GPI/UETR, correspondent banking, nostro/vostro, local rails
24×7 ops management experience, 10+ team members
Payments automation/transformation exposure

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