- Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Meet performance targets set for call handling time, resolution rates, and quality metrics.
- Collaborate with team members to achieve common goals and improve overall customer satisfaction.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre environment or related field (freshers welcome).
- Excellent English language skills (spoken & written) with knowledge of basic computer applications.
- Strong communication skills with ability to work effectively under pressure.
- Ability to adapt quickly to recent processes, systems, and technologies. Shift timings: Rotational shift and week offs
📌 UK VOICE PROCESS (Chennai)
🏢 Sutherland
📍 Chennai
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