Travel Expert | Hospitality Lead Conversion & Customer Success (Indore)

Travel Expert | Hospitality Lead Conversion & Customer Success (Indore)

29 Aug
|
WOW STAYZ2
|
Indore

29 Aug

WOW STAYZ2

Indore

Every traveler has a story. We're looking for someone who wants to help write it. Somewhere right now, a family is planning their first big vacation together. A corporate traveler is dreading another forgettable stay. A couple is looking for a weekend that actually feels special. They just don't know it yet — but WOW STAYZ2 is where their story gets better. And you could be the person who makes that happen.

We're not looking for someone to just "handle enquiries and close bookings." We're looking for someone who can listen to a stranger's travel plans and turn them into a WOW STAYZ2 memory — someone who takes genuine pride in getting a guest exactly what they need, and feels it when a guest walks away happy.

If that sounds like you, keep reading.

Who We Are WOW STAYZ2 is a boutique hospitality brand built on one simple belief: every trip deserves to be a story worth telling. We curate hotels, villas, and resorts across India, and we've built our name on warmth, trust, and genuine human connection — not just transactions.

Recognized by Startup India (DPIIT), we've already delivered over 130,000 room nights and crossed ₹368 million in revenue — but what we're proudest of is our promise, one we live by every single day: #happytohost.

The Role As our Travel Expert, you'll be the human voice guests hear when they're planning something that matters to them — a family trip, a business stay, a weekend escape. You'll turn their questions into confirmed bookings, their uncertainty into confidence, and their stay into a story they tell their friends about.

What your days will look like:

- Talking to travelers and corporate clients, understanding what they actually need, and matching them to the perfect WOW STAYZ2 stay
- Converting inbound enquiries into confirmed bookings — you'll own this number,



and you'll feel the win every time
- Making sure every stay, from check-in to check-out and beyond, feels effortless for the guest
- Partnering closely with our hotel properties and internal teams to solve problems before guests even notice them
- Listening to feedback and using it to make the next guest experience even better
- Being the reason someone chooses to stay with us again

What You Bring We care less about a perfect resume and more about whether you genuinely connect with people. That said, here's what will help you thrive:

The essentials:

- Fluent in English and Marathi — you need to be able to build real rapport, not just get through a script
- Some experience in sales or front office within hospitality — hotels, resorts, travel agencies, or a similar guest-facing role
- Based in or willing to work from Indore, Madhya Pradesh — this is an in office role, and we believe some of the best guest relationships are built in person

What else helps:

- A natural instinct for customer service — you enjoy people, not just tolerate them
- Comfort with CRM tools, booking platforms, and everyday office/spreadsheet work
- An understanding of business travel — corporate bookings, policies, itinerary coordination
- Strong organization and follow-through — you don't let things slip through the cracks
- A degree or diploma in Hospitality, Tourism, or Business is a nice-to-have, but not required.

Why WOW STAYZ2 You won't be a cog in a call center. You'll be part of a small, fast-growing brand where your work is visible, your wins are celebrated, and your voice genuinely shapes how we grow. We're building something with heart — and we want people who bring theirs to work every day.

If you believe hospitality is about people, not just properties — we'd love to meet you.

- WOW STAYZ2 — #happytohost

📌 Travel Expert | Hospitality Lead Conversion & Customer Success (Indore)
🏢 WOW STAYZ2
📍 Indore

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