Company Description WOW STAYZ2 is a boutique hospitality brand dedicated to turning every trip into a memorable story through curated hotels, villas, and resorts across India. Recognized by Startup India (DPIIT), the company has grown from organizing independent properties into a trusted chain that has delivered over 130,000 room nights and generated more than ₹368 million in revenue.

WOW STAYZ2 focuses on warm, authentic experiences for guests, while helping hospitality partners unlock their full potential through an integrated management system. The company also collaborates with corporates and travel agents to create seamless, high-quality travel experiences that balance productivity and comfort. As WOW STAYZ2 expands, it remains committed to innovation, trust, and human connection, staying true to its promise of being #happytohost.

Role Description This full-time, on-site Travel Expert | Hospitality Lead Conversion & Customer Success role is based in Indore. The role involves managing inbound travel inquiries, converting leads into confirmed bookings, and optimizing room night utilization across WOW STAYZ2’s partner properties.

Daily responsibilities include coordinating travel arrangements, advising guests and corporate clients on suitable stays and itineraries, and ensuring smooth check-in, stay, and post-stay experiences.

The Travel





Expert will collaborate closely with hotel partners and internal teams to resolve issues, maintain high service standards, and enhance guest satisfaction. The role also includes tracking conversion metrics, gathering guest feedback, and contributing to continuous improvement of hospitality processes and customer success strategies.

Qualifications

- Excellent skills in Travel Arrangements and Travel Management for individual and business trips.
- Excellent Communication and Customer Service skills to handle guests, partners, and corporate clients effectively.
- Business Travel experience or understanding, including corporate bookings, policy considerations, and itinerary coordination.
- Proficiency with common office and travel management tools (e.g., CRM systems, booking platforms, spreadsheets).
- Solid organizational and time-management abilities, with attention to detail and follow-through.
- Ability to work on-site in Indore, collaborate with cross-functional teams, and adapt to a fast-paced hospitality environment.
- Relevant experience in hospitality, travel agencies, or customer success, and a diploma or degree in Hospitality, Tourism, Business, or a related field is preferred.
- Fluency in English, Hindi and Marathi is preferred.

📌 Travel Expert | Hospitality Lead Conversion & Customer Success (Bhopal)
🏢 WOW STAYZ2
📍 Bhopal