Job Description

Operations Delivery Manager – Offshore

Location: Chennai, Tamil Nadu
Work Mode: Work From Office
Employment Type: Full-Time
Experience: 12–16 Years

About Anoud Technologies

Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams.

About the Role

Anoud Technologies is looking for an Operations Delivery Manager to lead end-to-end delivery for our Chennai offshore team across service delivery, platform support, and production operations .

The role will serve as the key operational connect between onshore business priorities and offshore execution , with ownership of delivery governance, service quality, resource planning, operational performance, stakeholder management, and continuous improvement.

Key Responsibilities

Service Delivery Management
- Own end-to-end service delivery across platform support, application support, and production operations.
- Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations .




- Establish explicit ownership, accountability, and governance across support and engineering teams.
- Monitor service performance, identify operational risks, and drive corrective actions.
- Drive operational maturity through standardization, automation, process improvement, and service optimization.
- Ensure appropriate support coverage, operational procedures, and escalation mechanisms for business-critical applications and platforms.
- Maintain focus on service availability, reliability, performance, security, and customer experience.
- Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives.

Platform Support Management
- Lead delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services.
- Ensure effective monitoring of platform health, availability,

📌 Operations Project Manager (India)
🏢 Anoud Technologies
📍 India