Major Accountabilities

Ensure the operational conversion of the P&O; Services and P&O; strategic goals within a dedicated client group.
Coordinate and support processes and standards for all P&O; Services aspects (e.g. services, processes, continuous improvement) in close cooperation with the respective Practice Networks and IT as required -Manage the delivery of services and processes to customers/users and conduct assessments of processes to identify areas of improvement and define solutions that deliver business value.
Contract and set expectations with Unit P&O; / others as relevant on what services P&O; Services will provide and ensure that roles and responsibilities for processes end-to-end are clearly defined and understood. Support periodic cost and efficiency analyses to support productivity objectives.
Deliver and present key data to supervisor and provide advice and support in data analysis and evaluation -Provide support for coaching the organization on P&O; processes related to P&O; Services, e.g. global standards, efficiency, ESS/MSS.




Support / participate in budget planning discussions, SLA process. Supervise the performance and talent development of a small team.
Participate in or lead P&O; Services Projects at country or BU level. Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key Performance Indicators

Feedback from internal partners and client groups - P&O; Services delivered on time with the right level of quality

Minimum Requirements

Work Experience:

Recent Product Innovation.
Collaborating across boundaries.

Skills

Change Management.
Curiosity.
Data Privacy.
Employee Experience.
HR Operations (Hr Ops). HR Service Delivery.
HRIS (Human Resource Management System). Human Resource Management System.
Labour Law. Payroll. SDM. Service-Level Agreements (SLA).
Talent Development.

Languages

English.

Why Sandoz?

Generi

📌 HCM Product Expert (India)
🏢 Sandoz India
📍 India