Manager II – Program Management (Last Mile)

No lengthy intro here, let’s get straight to the details, Zepto speed.

What will you do?
● Drive high-impact programs and strategic initiatives to improve Rider Hiring, Rider Supply, Rider Reliability, and overall Last Mile performance.
● Work closely with Rider Sourcing, Operations, Supply, Product, Finance, Growth, and other cross-functional teams to identify opportunities and drive end-to-end execution.
● Build and maintain dashboards, reports, trackers, and KPI scorecards to monitor Rider Supply, Hiring Funnel, Rider Reliability, Productivity, Cost, and operational performance.
● Analyze rider supply and demand trends to identify gaps and develop actionable plans to ensure optimal rider availability across markets.
● Track and analyze key cost metrics and identify opportunities to improve cost efficiency and operational productivity.
● Conduct deep dives into operational issues and use data to identify root causes, gaps, and opportunities for improvement.




● Drive structured problem-solving initiatives and implement scalable solutions to improve Last Mile performance.
● Design and drive process improvement, automation, and operational excellence initiatives to reduce manual effort and improve execution efficiency.
● Partner with relevant teams to develop, evaluate, and optimize rider incentive programs and interventions based on business requirements and performance data.
● Monitor the effectiveness of key initiatives and continuously track business impact against defined KPIs.
● Lead pilots and new initiatives, evaluate results, and scale successful solutions across cities and markets.
● Create robust review and governance mechanisms to track program progress, key risks, dependencies, and action items.
● Present structured, data-backed insights and recommendations to senior leadership and drive alignment on key business decisions.
● Develop scalable SOPs, frameworks, and playbooks to ensure consistent implementation

📌 Manager II (Bengaluru)
🏢 Zepto
📍 Bengaluru