Location: Chennai, India
Experience: 5+ years in Travel / Travel Operations / Customer Support
Shift: US Time Zone – Night Shift (IST)
Employment Type: Full-Time

About the Role
Syntax Global is looking for an experienced Travel Support Manager to lead and supervise a team of Travel Support Experts handling travel support for US-based clients and HNI customers.
The ideal candidate will have strong knowledge of the travel industry, hands-on experience with GDS platforms, excellent communication skills, and the ability to manage a high-performing team while ensuring exceptional, concierge-style customer support.
This is a non-sales travel support role, focused on service quality, booking accuracy, issue resolution, team performance, and client satisfaction.
Desired Candidate Profile
5+ years of experience in travel operations, travel support, hospitality, or customer service, with at least 1–2 years in a team lead/supervisory role.
Strong hands-on experience with GDS platforms such as Amadeus, Sabre or similar.
Good understanding of airline, hotel, cruise, ticketing, cancellation,



and rebooking processes.
Experience supporting international travelers, preferably US customers.
Excellent spoken and written English with strong phone etiquette.
Solid problem-solving and escalation-handling skills.
Ability to coach, motivate, and manage a team.
Experience working with Travel CRM and travel booking platforms.
Willingness to work US time zones / night shifts in IST.
Any graduate can apply; a degree or diploma in Travel & Tourism, Hospitality, or a related field is an advantage.
Key Responsibilities:Team Management
Allocate workloads, monitor productivity, and ensure timely handling of calls, emails, and requests.
Coach team members on travel processes, customer service, communication, and booking best practices.
Conduct regular quality checks, performance reviews, and feedback sessions.
Support team members with complex or escalated customer situations.
Travel Operations
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📌 Travel Support Manager (Chennai)
🏢 Syntax Global
📍 Chennai