Job Title- Senior Manager - Quality Assurance
Solution Line- ABS Shared Ops
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
GCF Level- M35
Shift Time- Flexible
People Manager role: No
Required education and certifications critical for the role-
Bachelor’s degree or equivalent years of industry experience. Lean Six Sigma Black Belt; ISO 9001 Internal / Lead Auditor CIA, CISA, or COPC certification (preferred)
Required years of experience –
12 plus years of experience including 8 plus years of experience in risk, quality, or audit within GCC / shared services
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT BUSINESS
Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions.



Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.
GENERAL DESCRIPTION OF ROLE:
Senior SMEs (Group Managers) operationalize the risk, control, and quality framework across assigned solution lines and GCC sites. Reporting to the Quality and Control Leader, they design and test controls at process level, run the quality assurance programme, and drive remediation of gaps with operations teams. They are the day-to-day expert partner to process owners — embedding control and quality requirements into recent transitions, preparing teams for internal and external audits, and turning defect and control data into targeted improvement actions
JOB RESPONSIBILITIES:
The colleague is responsible for:
Deploy the risk and control framework within assigned solution lines — document process-leve

📌 Senior Manager (Bengaluru)
🏢 Aon
📍 Bengaluru