We are looking for a Trainer/Training Specialist to lead end-to-end training and quality initiatives for our Sales and Client Servicing teams. You will report directly to the Training Manager.

Role: Trainer/ Training Specialist

Location: Delhi/Noida

Key Responsibilities

Training & Capability Building

- Design, implement, and continuously improve training programs for Sales and Client Servicing Associates
- Develop structured onboarding, refresher, and advanced training modules
- Ensure training content is aligned with business goals, compliance, and customer experience standards
- Conduct regular training sessions, workshops, and certification programs

Quality & Performance Management

- Define and monitor quality benchmarks for sales and client servicing interactions
- Work closely with operations and leadership to identify skill gaps and performance issues
- Drive measurable improvements in conversion, customer satisfaction, and compliance
- Implement feedback loops and coaching frameworks based on quality insights

Stakeholder Collaboration

- Partner with Sales, Operations, HR,



and Compliance teams to ensure training effectiveness
- Support leadership with data-driven insights on training impact and quality outcomes
- Assist in change management initiatives related to processes, products, or systems

Required Qualifications & Skills

- 1–3 years of experience in training, quality, or learning & development roles
- Prior experience training sales and/or client servicing teams (B2C/B2B)
- Strong understanding of sales processes, customer lifecycle, and service excellence
- Excellent communication, presentation, and coaching skills
- Strong analytical mindset with the ability to track and report training impact

What We Offer

- High ownership and direct impact on business performance
- Fast-paced, growth-oriented work workplace
- Competitive compensation and growth opportunities

Interested candidates can apply by submitting the form in the link provided and share their resume to [email protected]

📌 Training Specialist (Delhi)
🏢 Expert Panel
📍 Delhi