Role We are looking for a hands-on training & quality executive with strong operational experience in five-star hospitality. The role combines client training, internal team training and service-quality auditing.
Key Responsibilities
- Conduct basic to advanced hospitality training for corporate and private residential clients.
- Prepare training proposals, presentations, modules and assessments.
- Travel across India for client training assignments.
- Conduct regular internal training and coaching for team members.
- Audit calls, WhatsApp conversations, emails and client/candidate communication.
- Review the quality and relevance of profiles shared with clients.
- Monitor response times, follow-ups and timely delivery of commitments.
- Collect client feedback and identify service gaps.
- Conduct refresher training and one-to-one coaching based on audit findings.
- Maintain easy quality scores and submit regular reports.
Candidate Profile
- 3–5 years of experience in a five-star/luxury hotel.
- Operational experience in F&B; Service, Front Office, Housekeeping or Guest Relations.
- Exposure to training/L&D;, quality or experience as a Departmental Trainer preferred.
- Strong communication, presentation and hospitality skills.
- Smart, well-groomed and confident in conducting training.
- Comfortable with frequent travel across India.
- Good PowerPoint and basic reporting skills.
Ideal for: A hospitality professional who enjoys training, coaching, auditing and improving service standards while remaining in a hands-on execution role.