Roles and Responsibility

- Develop and deliver high-quality training programs to enhance employee performance.

- Conduct needs assessments to identify skill gaps and create targeted training solutions.

- Collaborate with subject matter experts to design and implement effective training initiatives.

- Evaluate the effectiveness of training programs and recommend improvements.

- Provide coaching and mentoring to trainers to enhance their delivery skills.

- Stay updated with industry trends and best practices in training and development.

Job Requirements

- Proven experience as a trainer or in a related field, preferably in the BPO/Call Centre industry.

- Excellent communication, presentation, and interpersonal skills.

- Robust analytical and problem-solving skills with attention to detail.

- Ability to work independently and as part of a team, with flexibility and adaptability.

- Experience with adult learning principles and instructional design methodologies.

- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.

📌 Trainer II (Gurugram)
🏢 TP
📍 Gurugram