Location: Bangalore
Role: Analyst
Experience: 8 12 years preferred
Primary Skill: TrackWise Digital / TrackWise QMS
- contract role
Clean JD We are looking for an experienced TrackWise Digital Application Senior Support Analyst with solid L2/L3 production support experience in regulated Life Sciences / Pharmaceutical / Medical Device environments.
The candidate will be responsible for supporting TrackWise Digital QMS, troubleshooting production issues, managing complaint-handling workflows, coordinating integrations, and ensuring SLA-driven incident and problem resolution.
Key Responsibilities
- Provide L2/L3 application support for TrackWise Digital / TrackWise QMS.
- Support Global Complaint Handling, Complaint Management, Post-Market Support and Adverse Event Reporting processes.
- Troubleshoot TrackWise records, workflows, user access, configuration, reports, dashboards and data issues.
- Handle stuck workflows, record lifecycle issues, master-data imports, PR Import / Selection Import and access exceptions.
- Perform SQL-based data analysis and validation using the TrackWise database.
- Troubleshoot interfaces and coordinate with MuleSoft/integration teams for failed transactions and data mismatches.
- Perform RCA, incident/problem management, corrective actions and recurring-defect analysis.
- Support TrackWise Digital on the Salesforce platform, including profiles, permission sets, page layouts, reports, dashboards, SOQL and Data Loader.
- Participate in controlled change, release, validation and deployment activities.
- Maintain audit-ready documentation in accordance with GxP / 21 CFR Part 11 requirements.
- Work with Quality, Regulatory, QA/Validation, Business, Infrastructure, Integration and Vendor teams.
- Provide technical guidance to junior support analysts and contribute to knowledge-base improvements. eligible candidates send resume to:
[email protected] , and fell free to share !
📌 TrackWise Digital Application Senior Support Analyst (Bengaluru)
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