Company Description AERTiCKET India is part of one of the world’s largest independent airline ticket consolidators, a European market leader now expanding its presence in India. With more than 38 years of expertise, €3.7 billion in annual sales, and 8 million airline tickets issued each year, the company supports over 62,000 B2B travel partners worldwide with extensive global flight content, advanced booking technology, and 24/7 service.

Its network covers over 40 locations in 28 countries and includes strong collaborations with major airlines and technology providers. In India, AERTiCKET offers exclusive content from 100+ markets, a state-of-the-art B2B booking interface, visas and cruise solutions, API integration, and a mobile app for on-the-go travel business. The organization is committed to sustainability and responsible travel, emphasizing high-quality content and service to help partners thrive in a dynamic industry.

Role Description The Ticketing Operations Executive role is a full-time, on-site position based in Ahmedabad & Kochi. This role is responsible for handling day-to-day airline ticketing operations, including booking, reissuing, cancellations, refunds, and schedule changes across multiple global distribution systems and proprietary platforms.

The Ticketing Operations

Executive will support B2B travel partners by providing accurate fare quotations, optimizing routes, and ensuring compliance with airline and regulatory policies. The role includes monitoring queues,



resolving ticketing and booking discrepancies, coordinating with airline and internal teams, and maintaining up-to-date knowledge of fares, rules, and promotions.

The Ticketing Operations

Executive is expected to deliver timely, professional service, contribute to process improvements, and support the company’s standards for quality, reliability, and customer satisfaction.

Qualifications

- Solid knowledge of airline ticketing processes, including bookings, fare construction, reissuance, refunds, and exchanges.
- Hands-on experience with global distribution systems (e.g., Amadeus, Sabre, Galileo, or similar) and B2B booking interfaces.
- Ability to interpret airline fare rules, tariffs, routing, and promotional offers with high accuracy and attention to detail.
- Effective communication and customer service skills to support B2B partners and collaborate with internal and external stakeholders.
- Good analytical and problem-solving abilities for resolving ticketing issues, schedule changes, and operational discrepancies.
- Comfort with technology platforms, APIs, and digital tools used in travel and ticketing environments.
- Ability to work in a fast-paced operations environment, manage priorities, and meet service-level timelines.
- Prior experience in airline ticketing or travel operations, ideally in a consolidator or agency setting; familiarity with international travel markets is an advantage.

📌 Ticketing Operations Executive (Ahmedabad)
🏢 AERTiCKET India
📍 Ahmedabad