We are looking for an experienced TIBCO EBX / MDM Support Engineer to join our team. The ideal candidate will have strong hands-on experience with the TIBCO EBX platform and a solid understanding of Master Data Management (MDM) principles.
Key Responsibilities
- Provide L2 support, maintenance, and troubleshooting for existing TIBCO EBX applications.
- Troubleshoot and resolve issues related to data quality, workflows, application functionality, and system performance.
- Analyze production issues and perform root cause analysis to ensure timely resolution.
- Coordinate with technical teams and business stakeholders to resolve incidents and support business requirements.
- Monitor application performance and ensure the stability and availability of EBX-based solutions.
- Work independently and manage assigned incidents/issues within defined timelines.
- Maintain effective communication with stakeholders and provide regular updates on issue resolution.
Required Skills
- Strong hands-on experience with TIBCO EBX.
- Valuable understanding of Master Data Management (MDM) concepts and practices.
- Experience in application/production L2 support.
- Knowledge of data quality and EBX workflows.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good stakeholder communication and coordination skills.
- Ability to work independently and take ownership of issues.
- Willingness to work in early morning and late evening shifts as required.
Preferred
- Experience supporting enterprise MDM applications in a production environment.
- Knowledge of SQL, data governance, and incident/problem management will be an advantage.