Overview
Organization Summary
At Global Vendor Delivery & Solutions (GVDS), we are transforming how Microsoft delivers business operations at scale. As part of MBO (Microsoft Business Operations), GVDS combines operational excellence, AI-powered innovation, and strategic partnerships to create secure, scalable, and high-performing services across a global vendor ecosystem.
As Microsoft evolves toward a Frontier Firm model, AI, automation, and agentic systems are reshaping how work gets done. GVDS plays a critical role in enabling that transformation by helping operations become more intelligent, adaptive, and outcome-focused. We are looking for leaders who can challenge legacy approaches, accelerate adoption of AI-first ways of working, and build sustainable systems that continuously improve customer and business outcomes.
Role Summary
The AI Transformation & Continuous Improvement Lead is responsible for embedding a culture of continuous improvement across Vendor Operations while accelerating the adoption of AI-enabled operating models.



This role serves as a strategic bridge between operations, engineering, service design, and vendor partners to identify opportunities for transformation, eliminate inefficiencies, and drive measurable business outcomes.
Success in this role requires equal parts transformational leadership, operational excellence, and change management. The ideal candidate will build scalable improvement systems, champion AI-driven innovation, and advance Vendor Operations toward a Frontier Firm model that delivers greater quality, productivity, customer satisfaction, and business value.
This is not a traditional Continuous Improvement role focused solely on Lean methodologies. It is a transformation leadership role responsible for helping redefine how operations are designed, executed, measured, and continuously optimized in an AI-first world.

Responsibilities
Key Responsibilities
Capability Portfolio Ownership & Feature Management
Own the strategy

📌 Program Manager, Artificial Intelligence (Bengaluru)
🏢 Microsoft
📍 Bengaluru