Job Title- Senior Manager - Capacity Management
Solution Line- ABS Shared Ops
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
GCF Level- M35
Shift Time- Flexible
People Manager role: No
Required education and certifications critical for the role:
Bachelor’s degree or equivalent years of industry experience. Workforce Management certification Advanced Excel / Power BI certification.
Required years of experience:
12 plus years of experience including 8 plus years in workforce management, forecasting, or capacity planning within complex operations / GCC / shared services
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
Aon is a leading global qualified services firm providing a broad range of risk, retirement, and health solutions.
Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.
GENERAL DESCRIPTION OF ROLE:
The Capacity Management Senior Manager will lead the design and day-to-day operation of workforce planning for assigned businesses. The role converts demand, volumes, productivity, shrinkage, service levels, and seasonality into robust staffing and capacity plans, while maintaining hands-on ownership of forecasting models and advanced Excel-based analytics. The incumbent will partner with Operations, Finance, HR, and business leaders to improve forecast accuracy, optimize capacity, and provide clear workforce decisions and scenarios
JOB RESPONSIBILITIES:
Own the workforce planning cycle for assigned businesses, integrating demand forecasts, productivity, shrinkage, service levels,
📌 Senior Manager (Bengaluru)
🏢 Aon
📍 Bengaluru