This role is for a subject matter expert in policy servicing with four to six years of professional experience focusing on accurate policy life cycle management and customer centric outcomes in a hybrid work model. The role requires robust proficiency in MS Office and supports night shift operations to deliver efficient policy servicing for global stakeholders.
Responsibilities
Manage end to end policy servicing activities by capturing requests accurately and updating policy records in a timely manner to ensure operational excellence and policy integrity
Perform detailed review of policy documents endorsements and service requests to identify gaps validate information and prevent downstream processing errors
Coordinate with internal operations teams to clarify policy details and resolve servicing issues ensuring smooth handoffs and consistent customer experience
Utilize MS Office tools to prepare structured reports trackers and dashboards that summarize policy servicing volumes turnaround times and quality indicators for business stakeholders
Create and maintain clear documentation of standard operating procedures for policy servicing tasks to support consistency training and audit readiness
Analyze recurring servicing issues and propose practical process improvements that reduce rework enhance quality and support organizational efficiency goals
Support night shift operations by handling incoming policy servicing queues within defined service levels and escalating complex cases using established channels
Collaborate with quality and compliance teams to ensure all policy servicing activities adhere to company guidelines regulatory expectations and audit standards
Apply analytical skills to interpret data from policy systems and MS Office based reports deriving insights that support decision making and continuous improvement within the servicing team
Guide peers on best practices in policy data entry documentation hygiene and use of MS Office templates