Provide one-on-one technical support to customers through various channels (email, chat, phone, video calls)
Analyze and troubleshoot complex technical issues with personalized approaches based on customer skill level and context
Build and maintain strong relationships with assigned customers, understanding their unique workflows and requirements
Create customized documentation, guides, and tutorials for individual customer needs
Collaborate with product and engineering teams to escalate issues and communicate customer feedback
Proactively monitor customer accounts to identify and resolve potential issues before they impact operations
Conduct personalized onboarding sessions and training for new customers
Track and document all customer interactions in CRM systems
Contribute to knowledge base articles and internal support resources
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
1-3 years of experience in client-facing technical role,
preferably the ability to understand and troubleshoot issues with cloud solutions
Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication abilities
Ability to explain technical concepts to non-technical users
Experience with ticketing systems and CRM platforms
Customer-focused mindset with high empathy and patience
Preferred Candidate Profile
Coming from a technical background
Experience working with top tier customers.
Experience working with REST APIs.
Experience working with JIRA, Confluence, Airtable and other project tools.
Basic understanding of Programming, Scripting & API Integration,
Perks & Perks
Salary Range- Upto 5.0 LPA
Free pick up and drop facility will be provided within 35 Kms range
Medical Insurance
Life Insurance
About Company:
TELUS Digital is th
📌 Personalized Support Engineer (Noida)
🏢 TELUS Digital
📍 Noida
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