The Inbound Call Centre Team Leader role involves not only leading and
motivating the team but also effectively coaching and supporting Specialists.
This includes overseeing day-to-day activities with a robust emphasis on
maintaining and improving service quality. Conducting team and one-on-one
meetings ensures that the team is consistently updated on relevant issues
impacting their role in Customer Care. The Team Leader also actively maintains
high levels of morale and motivation within the team, serving as a role model
for leadership. With a problem-solving mindset, the leader encourages
initiative-taking to enhance Net Promoter Score (NPS) and minimize customer
effort, fostering a customer-centric and proactive work culture.
📌 Telecom Supervisor-BPS (India)
🏢 Hexaware
📍 India
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