QualityKiosk Technologies is looking for an experienced Test Manager for Process Design and Governance for banking digital transformation programs and drive end-to-end quality assurance across critical lending platforms.

Experience range: 12 yrs

Location: Navi Mumbai.

Must Have

- 8-12 years in software testing/QA, including 34 years in a process design, quality, or center-of-excellence (CoE) role
- Proven experience setting up, scaling, or governing a TCoE / shared services testing model / managed testing practice
- Strong understanding of test management methodologies (Agile, Waterfall, Hybrid) and QA governance frameworks
- Working knowledge of test management tools (Jira, qTest, ALM/QC, or similar)
- Strong stakeholder management skills able to work across client and internal delivery teams, pod leads, and practice heads
- Solid documentation and process-mapping skills (SOPs, RACI, escalation matrices)

Certifications:

- ISTQB (Foundation or Advanced level)

Key Responsibilities

- Design and own end-to-end testing process frameworks (test strategy,



test planning, execution governance, defect management, and closure processes) for the TCoE.
- Define and maintain standard operating procedures (SOPs), templates, and playbooks for test case design, traceability, and reporting across engagements.
- Establish governance mechanisms RACI structures, escalation matrices, review cadences to ensure process adherence across pods and towers (e.g., core banking, payments, digital channels).
- Partner with delivery leads and engagement managers to assess current-state testing maturity and drive process re-engineering or transition initiatives.
- Define metrics and KPIs (defect leakage, test coverage, cycle time, automation ratio) and build dashboards/reporting mechanisms to track TCoE performance.
- Lead process audits and compliance checks to ensure alignment with client contractual SLAs and internal quality benchmarks.

📌 Test Manager/ Architect - Process & Governance: Navi Mumbai
🏢 QualityKiosk Technologies
📍 Mumbai