Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

We are seeking a energetic and experienced Pre-Process and Process Trainer to join our Talent Development team. This role is responsible for equipping employees with the knowledge, skills, and competencies required to perform effectively in their roles. The ideal candidate will have strong facilitation skills, expertise in process training, and the ability to create impactful learning content. The role involves delivering pre-process, process, systems,



and foundational soft skills training while ensuring employees achieve the desired performance standards.

How you'll make an impact

Responsibilities:
Pre-Process and Process Training
Facilitate and deliver pre-process and process training programs for new hires and existing employees.
Conduct training on business processes, systems, tools, workflows, compliance requirements, and operational procedures.
Use a variety of training methodologies, including classroom, virtual, and blended learning approaches, to drive learner engagement and knowledge retention.
Assess learner understanding through knowledge checks, assessments, certifications, and practical exercises.
Provide coaching, feedback, and support to help learners achieve proficiency and meet performance expectations.
Content Creation & Development
Design and develop engaging training materials, including process manuals, presenta

📌 Senior Analyst (India)
🏢 Gallagher
📍 India