World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software - WWT enables clients and partners to conceptualize, test and validate creative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.
WWT provides products and services to large enterprise,
global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Role Overview-
We are seeking an experienced Tier 3/Tier 4 Support Engineer to provide advanced, escalation-level support for on-premises Microsoft infrastructure in an enterprise environment. This role serves as the highest level of technical escalation for complex incidents, problem management, and infrastructure maintenance across core Microsoft platforms, acting as a subject-matter expert and mentor to Tier 1/Tier 2 support staff while owning full resolution of the most challenging technical issues.
Key Responsibilities-
Technical Escalation & Incident Resolution
Serve as the final escalation point for complex, unresolved incidents involving Active Directory, Exchange, SCCM, SQL Server failover clustering, ShareP
📌 Wintel Support Engineer (India)
🏢 World Wide Technology
📍 India
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