About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
Product Operations builds the connective tissue between product and user-facing teams so Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, you’ll work cross-functionally with both customer-facing teams and product and engineering teams to ensure a seamless customer experience. You'll play a key role in strengthening the feedback loop between the field and our product teams,
helping surface and resolve issues efficiently. This is a high-impact individual contributor role that is essential to delivering on our mission.
Duties and Responsibilities:
Triage and investigate technical and product issues raised by customer-facing teams using backend tools and data platforms like Datadog, FullStory, Amplitude, and Snowflake
Act as a product quality advocate by fielding feature requests, triaging surfaced issues, and partnering with engineers and product managers to identify, scope, and resolve bugs
Serve as the primary liaison between product/engineering and customer-facing teams, clearly communicating product updates and issue resolutions to relevant stakeholders
Collaborate with product and engineering to collect, quantify, and prioritize bugs and pain points for upcoming development sprints; use SQL or other data analysis methods to size issues and assess impact
Enhance product and engineering t