Company: People Impact

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product & Service

Business Model: B2B

Funding Stage: Pre-seed

Industry: Information Technology

Salary Range: ₹ 20-25 Lacs PA

Job Description

We are seeking an experienced Product Analyst to support digital experience, CRM, and revenue system initiatives across automotive sales, ownership, and service journeys.

The ideal candidate will bring strong experience in product/business analysis, Salesforce CRM, digital products, enterprise systems, and Agile delivery, with the ability to translate complex business and operational needs into explicit, actionable product requirements. Experience in automotive fixed ops/service operations is highly desirable.

Key Responsibilities

Product & Delivery Execution

Partner with product managers to translate product strategy and business objectives into clear PRDs, user stories, acceptance criteria, process flows, and functional requirements.
Support backlog refinement, sprint planning, prioritization,



and dependency management within an Agile environment.
Clarify scope, business rules, constraints, dependencies, and success metrics to enable efficient delivery.
Work closely with Product, Engineering, Design, QA, Operations, and external vendors throughout the product lifecycle.
Identify gaps, risks, and dependencies early and drive them toward resolution.

Customer Experience & Automotive Service Journeys

Map and analyze end-to-end customer journeys across digital sales, vehicle ownership, and automotive service experiences.
Analyze and improve workflows involving:
Service scheduling and appointment management
Repair order lifecycle and status visibility
Roadside assistance
Service communications
Customer notifications across SMS, email, voice, and in-app channels
Identify customer and operational friction points through journey mapping, data analysis, stakeholder feedback, and operational insights.
Translate real-world service operations

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