Designation: Sr. Director
Reporting: Chief Operating Officer
Location: Ahmedabad, Gujarat [Work From Office]
Department: In-home Health Assessment
Shift: US Shift [8 PM to 5:30 AM IST]

Requirements:
15+ years of experience in US healthcare operations, with 5 years in a leadership role
Must have experience of handling onshore & offshore teams
Strong background working with US healthcare clients and stakeholders
Experience in voice and non-voice processes
Should have driven process excellence projects
Strong analytical and problem-solving skills and tenacity to build solutions from scratch
A quick learner who is able to understand the process and provide valuable feedback
Excellent interpersonal skills and ability to work with and influence different stakeholders across teams
Flexibility to be proactive in a fast-paced & energetic environment
Must be meticulous and possess an eye for detailing
Must enjoy digging into data and deriving insights because we are a data-driven company obsessed with numbers

Key Responsibilities:
People Management




Lead and manage a team; responsible for the overall direction and performance of the teams
Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targets
Manage the career growth and development of the Customer Support team by driving focus
Responsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the department
Effectively partners and builds productive working relationships with direct reports, peers, leadership, and other departments
Operations and Project Management
Manage workflow, handle escalations, proactively engage resources to address i

📌 Senior Director of Operations (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad