Voice of Customer Researcher (Bengaluru)

Voice of Customer Researcher (Bengaluru)

29 Aug
|
Emergent Labs
|
Bengaluru

29 Aug

Emergent Labs

Bengaluru

Emergent builds autonomous coding agents that replace traditional software
development by generating, testing, and deploying production applications
directly from plain-language intent. Our systems run in production at global
scale and are used to build millions of real applications.

Since our public launch, we've crossed $100M in ARR and grown to over 10M users
across 190+ countries, who have built 12M+ applications on Emergent. We're
backed by Creaegis, Claypond, Sentinel Global, Khosla Ventures, SoftBank,
Google, Lightspeed, Prosus, Together, and Y Combinator.

We're solving the hard part of AI-driven software creation: correctness,
reliability, security, and scale in real production systems. The team is built
by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from
Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

The Role:
We're hiring a User Research Lead to be the voice of the customer at Emergent.
With millions of users building on our platform across 190+ countries,
understanding who they are,



what they need, and why they behave the way they do
is critical to how we build. You'll own the research function end-to-end, from
scoping and planning studies to moderating interviews, synthesizing insights,
and driving them into action across product, success, and sales teams.

What You'll Do:

* Convert research objectives into plans: own scoping, cohort definition,
sample sizing, reachout plans, and questionnaire design
* Moderate user interviews: probe well, stay neutral, and extract the real
answer
* Synthesize insights: analyze surveys and data, and drive actionable insights
for the business
* Present results well: align key stakeholders, present findings, uncover
second-order deep-dive insights, and publish a repository of past research
* Work across research methods including data analysis, surveys, and interviews
* Partner with success, product, and sales teams to turn user insights

📌 Voice of Customer Researcher (Bengaluru)
🏢 Emergent Labs
📍 Bengaluru

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