Company Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Job Description

The Concierge Executive is responsible for delivering personalized, warm, and productive guest service while ensuring that all guest requests, arrangements, and enquiries are handled professionally. The role requires strong knowledge of the hotel's facilities, services, local attractions, and experiences to create a memorable stay for every guest.

Develop a strong knowledge of the hotel's facilities, services, outlets, and the surrounding community.
Provide guests with accurate information about local attractions, facilities, services, activities, and experiences.
Assist guests with reservations for transportation,



entertainment, restaurants, and other services as requested.
Arrange tickets, itineraries, directions, and other guest requirements as required.
Coordinate special guest requests and services with the appropriate departments.
Assist in organizing special functions and guest arrangements as directed by management.
Coordinate secretarial and other guest-related services when required.
Follow up with in-house guests regarding special requests or requirements.
Handle guest complaints professionally and initiate appropriate follow-up action.

Key Responsibilities

Guest Service & Experience

Ensure all guest enquiries and requests are attended to in a warm, professional, and timely manner.
Maintain a high level of guest engagement and personalized service.
Be fully aware of daily arrivals, VIPs, returning guests, and special requests to ensure appropriate arrangements are made.
Maintain g

📌 Concierge Executive (Mumbai)
🏢 Morgans Originals
📍 Mumbai