Our primary objectives are:
· Ensure maximum possible service availability and performance
· Deliver premier customer service
· Provide comprehensive support to our Engineering and other Operational
and technical teams
These objectives translate into a broad and agile scope of responsibilities
for the GNOC team. Engineers will have the capability to centrally manage OCI’s
networks and implement automated solutions to address common operational
challenges efficiently.

NETWORK OPERATIONS
· Fault handling on incident tickets. provide break-fix support and
escalation for event remediation, including leading root cause analysis (RCA)
efforts
· Work closely with shift lead to ensure tickets are handled in a timely
manner
· Using existing procedures and tooling, develop and safely complete
network changes
· Mentor junior engineers as needed
· Participate in operational rotations providing break-fix support
· Possess analytical skills in resolving network issues with advanced
troubleshooting and coordination with onsite support teams and vendors




· Identifying actionable incidents using a monitoring system, strong
analytical problem-solving skills to mitigate network events/incidents, and
following up on routine root cause analysis (RCA), coordinating with support
teams and vendors
· Join major events/incidents calls, use technical and analytical skills to
resolve network issues that impact Oracle customer/service, coordinate with
SMEs, and provide RCA document
· Fault handling and escalation (identifying and responding to faults on
OCI’s systems and networks, collaborating closely with 3rd party suppliers,
handling escalation through to resolution)
· Experience with Incident Response plans and strategies in cloud computing
environments
· Have worked with large enterprise network infrastructure and cloud
computing environments, supporting 24/7 and willing to work in rotational shifts
in a network operations role
· Provide on-call support services as needed, job duties are

📌 Senior Site Reliability Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru