Mentors Eduserv

Industry: Education / EdTech

Location: Mumbai On-site

Employment Type: Full-Time

Experience: 38 Years

Department: Sales / Telecalling / Student Counselling

About Mentors Eduserv

Mentors Eduserv is an EdTech organization focused on delivering quality academic content, competitive-exam preparation, and career-oriented learning solutions. We are looking for an experienced Telecalling Team Leader – CRM & Student Counselling to manage the telecalling team, ensure effective CRM operations, drive lead follow-ups, and support student enrolment.

Role Overview The candidate will be responsible for handling a team of Telecallers/Counsellors, managing CRM activities, monitoring inbound and outbound domestic calls, ensuring timely lead follow-ups, and improving lead conversion.

The ideal candidate should have strong communication skills, team-handling experience, CRM knowledge, and a good understanding of the EdTech ecosystem.

Key Responsibilities

Team Handling & Monitoring

- Manage and supervise the day-to-day activities of the telecalling team.
- Allocate leads and ensure timely follow-ups.
- Monitor individual and team-wise calling performance.
- Conduct daily team briefings and performance reviews.
- Identify performance gaps and provide necessary guidance and coaching.
- Ensure achievement of daily, weekly, and monthly team targets.

CRM Management

- Manage and monitor all leads through the CRM system.
- Ensure accurate lead entries, calling dispositions, follow-up dates, and lead status.
- Track fresh, interested, follow-up, converted, and inactive leads.
- Ensure no qualified lead remains unattended.
- Monitor CRM hygiene and data accuracy.
- Prepare and share daily/weekly team performance reports.




- Coordinate with management regarding lead quality and campaign performance.

Inbound & Outbound Calling

- Handle domestic inbound enquiries from students and parents.
- Monitor and support outbound calling activities.
- Guide students/parents regarding courses, batches, fees, admission process, and other basic queries.
- Follow up with prospective students to improve conversions.
- Handle basic objections and assist the team in resolving customer concerns.
- Escalate complex academic or operational queries to the concerned department.

EdTech & Student Counselling

- Understand the organization's courses, programs, test series, study material, and other educational offerings.
- Understand the basic NEET/JEE and competitive-exam preparation ecosystem.
- Ensure the team communicates course features, advantages, eligibility, pricing, and enrolment processes correctly.
- Maintain professional communication with students and parents.
- Stay updated with new courses, batches, offers, and organizational processes.

Required Skills

- 3–8 years of experience in Telecalling, Inside Sales, Student Counselling, CRM, or EdTech Sales.
- Prior experience in team handling/team leadership is preferred.
- Strong Hindi and English communication skills.
- Hands-on experience with CRM software.
- Strong knowledge of lead management and follow-up processes.




- Good knowledge of Microsoft Excel / Google Sheets.
- Strong interpersonal and objection-handling skills.
- Target-oriented approach with strong follow-up capabilities.
- Basic understanding of EdTech sales and competitive-exam products.
- Ability to prepare and analyze team performance reports.

Key Performance Indicators (KPIs)

- Team Target Achievement
- Daily Calling Productivity
- Lead Conversion Rate
- Follow-up Completion Rate
- Lead Response & Connection Rate
- CRM Data Accuracy
- Lead-to-Admission Conversion
- Revenue Contribution
- Individual Team Member Performance
- Customer/Student Experience

Preferred Qualifications

- Bachelor's degree in any discipline.
- Previous experience in EdTech, Education, Inside Sales, Telecalling, or Student Counselling.
- Experience handling a team of Telecallers/Counsellors.
- Experience with CRM-based lead management.
- Knowledge of NEET/JEE or other competitive examinations will be an added advantage.

Why Join Mentors Eduserv?

- Opportunity to work with a growing EdTech organization.
- Performance-based incentives and growth opportunities opportunities.
- Exposure to structured CRM and lead-management processes.
- Opportunity to manage and develop a sales/telecalling team.
- Collaborative and target-driven work environment.
- Professional learning and development opportunities.

Job Details Role: Telecalling Team Leader – CRM & Student Counselling

Industry: Education / EdTech

Department: Sales / Business Development

Employment Type: Full-Time, Permanent

Work Location: Mumbai – On-site

Experience: 3–8 Years

Candidates with strong team-handling, CRM, domestic calling, and EdTech experience are encouraged to apply.

📌 Telecalling Team Lead (Mumbai)
🏢 Mentors Eduserv
📍 Mumbai