Company: Vilva Jewels

Location: Coimbatore

Job Type: Full-Time

Department: Sales & Business Development

Experience: 1–3 Years in Tele Sales / Telesales / Inside Sales / Retail Sales / Customer Conversion

About Vilva Jewels

Vilva Jewels is a growing silver jewellery brand specializing in 925 Pure silver with Gold Plated jewellery, with both physical stores and an online presence. We are looking for a confident, energetic and target-oriented Tele Sales Executive who can actively drive sales through customer calls, WhatsApp follow-ups, and online enquiries.

Job Summary

We are looking for a strong and confident sales professional who can convert customer enquiries into successful purchases and contribute directly to increasing store and website sales.

The ideal candidate should be comfortable speaking with customers, understanding their requirements, recommending suitable products, handling objections and confidently closing sales.

This is a target-driven sales role, so we are looking for someone who is proactive, persuasive and highly motivated to achieve and exceed sales targets.

Key Responsibilities

- Make outbound calls to existing customers, leads and potential customers.
- Follow up with customers who have shown interest in jewellery through the website, WhatsApp, Instagram and other channels.
- Convert customer enquiries into successful store visits and online orders.
- Understand customer requirements and recommend suitable jewellery based on their preferences and budget.
- Handle customer questions regarding products, pricing, offers, availability, delivery and payment.
- Follow up consistently with interested customers until the sale is completed.
- Encourage online customers to purchase through the website or visit the nearest Vilva Jewels store.
- Reconnect with previous customers to generate repeat purchases and additional sales.




- Maintain regular communication with customers through phone calls and WhatsApp.
- Handle objections professionally and confidently and turn potential customers into buyers.
- Maintain accurate records of calls, leads, follow-ups and conversions.
- Coordinate with the store sales team for customers who are interested in visiting the store.
- Follow up on abandoned or incomplete website enquiries/orders wherever required.
- Achieve daily, weekly and monthly sales targets.
- Monitor individual sales performance and continuously work towards improving conversion rates.
- Provide regular feedback on customer requirements, objections and buying behaviour to the management team.

What We Are Looking For We are looking for someone who is:

- Highly confident and strong in communication
- Excellent at speaking with customers over the phone
- Comfortable making outbound sales calls
- Persuasive and good at convincing customers
- Strong in sales closing and negotiation
- Target-oriented and motivated by achieving numbers
- Proactive rather than waiting for customers to respond
- Good at building rapport and maintaining customer relationships
- Patient and consistent with follow-ups
- Able to handle rejection and customer objections professionally
- Quick to understand customer needs and recommend the right products
- Comfortable using WhatsApp and basic CRM/Excel tools
- Positive, energetic and professional in communication

Required Skills Must-Have:

- Excellent verbal communication skills




- Solid convincing and negotiation skills
- Good sales closing ability
- Customer handling skills
- Lead follow-up and conversion skills
- Basic computer knowledge
- Good WhatsApp communication skills

Preferred:

- Experience in jewellery, retail, fashion, e-commerce or lifestyle products
- Experience handling website/online leads
- Experience in telecalling or inside sales
- Experience using CRM, Excel or lead management systems

Candidate Profile The ideal candidate is not just a telecaller. We are looking for a SALES PERSON who can confidently speak to customers, create interest, handle objections, follow up consistently and CLOSE THE SALE. Candidates who are highly motivated by sales targets and enjoy interacting with customers will be preferred.

Performance Expectations The selected candidate will be expected to:

- Increase customer enquiry-to-sale conversion
- Generate sales through outbound calling and follow-ups
- Increase website order conversions
- Drive qualified customers to Vilva Jewels stores
- Generate repeat sales from existing customers
- Achieve assigned monthly sales targets
- Maintain consistent follow-up with every qualified lead

Qualification

- Any degree/diploma preferred
- 1–3 years of experience in Tele Sales, Inside Sales, Retail Sales or Customer Conversion
- Freshers with exceptional communication and convincing skills may also be considered

Benefits

- Attractive performance-based incentives
- Sales target incentives
- Growth opportunities
- Training and product knowledge support
- Opportunity to grow within a fast-growing jewellery brand

Join Vilva Jewels and become a part of our growing sales team. Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Flexible schedule
- Food provided

Work Location: In person

📌 Tele Sales Executive – Retail & Online Sales (Coimbatore)
🏢 Viyanika Jewels
📍 Coimbatore