We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate leads, follow up with enquiries, and schedule appointments. The candidate should have excellent communication skills and a customer-friendly attitude.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle incoming customer enquiries professionally.
- Explain clinic services, treatments, packages, and offers clearly.
- Follow up with leads through calls and WhatsApp.
- Schedule and confirm customer appointments.
- Maintain accurate records of calls, leads, follow-ups, and appointments.
- Convert enquiries into appointments and achieve monthly targets.
- Follow up with customers who have missed or cancelled appointments.
- Coordinate with the front office and clinical team regarding appointments.
- Provide excellent customer service and resolve basic customer queries.
- Maintain confidentiality of customer information.
Key Skills Telecalling | Customer Handling | Lead Conversion | Follow-up | Appointment Booking | Communication | Sales | CRM