Telecaller / Inside Sales Executive — Athlevate Sports pvt ltd

Location: Bengaluru (Thanisandra)

Type: Full-time | 6 days a week (weekend working mandatory; weekday off)

Reports to: Head of Growth Experience: 1–3 years in telecalling, inside sales, or customer success Compensation: 20K + commission

Role Summary

You own the phone. Every enquiry that comes in through our ads, website, walk-ins, or referrals lands with you, and your job is to turn that enquiry into a booked demo class, the demo into an enrollment, and the enrollment into a long-term renewal. This is a target-driven role for someone who enjoys talking to people, is comfortable with parents, and follows up relentlessly without being pushy.

Key Responsibilities

1. Lead Calling & Qualification

- Call all current leads within the defined response time
- Qualify each lead: child's age, location/proximity to centre, preferred batch timing, parent's intent and budget fit.
- Log every call outcome, disposition, and next action in the CRM/lead tracker — no lead left untouched or un-updated.

2. Demo Class Booking & Follow-Up

- Convert qualified leads into scheduled demo/trial class bookings.
- Send confirmations and reminders over WhatsApp/SMS; call to reconfirm a day before and on the day of the demo.
- Reduce demo no-shows through proactive reminder calls and rescheduling of drop-offs.

3. Conversion to Subscription

- Follow up with parents post-demo, address queries on fee structure, batch options, coaching methodology, safety, and progression pathway.
- Explain packages, offers, and payment options clearly and accurately; assist parents through the enrollment and payment process.
- Maintain a structured follow-up cadence for undecided parents (Day 1, Day 3, Day 7 and beyond) rather than a single call attempt.

4. Renewals & Retention

- Track upcoming subscription expiries and call parents ahead of renewal dates to secure timely renewals.




- Win back lapsed and dropped-out students through re-engagement calls.
- Make periodic check-in and feedback calls to existing parents; flag dissatisfaction, attendance drop-offs, or coaching concerns to the Centre Manager early.

5. Data & Reporting

- Maintain clean, accurate lead and student data — contact details, stage, source, and disposition.
- Share a daily calling report and a weekly summary of demos booked, conversions, and renewals with the Centre Manager.
- Flag lead quality issues and recurring parent objections back to the marketing team so campaigns can be improved.

Requirements

Must have

- 1–3 years of telecalling, inside sales, or customer support experience (freshers with strong communication may be considered).
- Fluency in English and Kannada; Hindi strongly preferred. Tamil/Telugu is an added advantage.
- Comfortable working with parents — patient, warm, and able to build trust quickly over the phone.
- Working knowledge of Excel/Google Sheets and any CRM or lead management tool.
- Willingness to work weekends (our busiest enquiry and demo days) with a weekday off.
- Discipline to follow a structured follow-up cadence and maintain daily reporting.

Good to have

- Prior experience in a sports academy, preschool, edtech, fitness, or kids' activity business.
- Experience handling leads from Meta/Google ad campaigns.
- Familiarity with WhatsApp Business or automated messaging tools.

What we're looking for in you

- You genuinely listen before you pitch.
- You don't drop a lead after two unanswered calls.
- You're honest with parents about what we do and don't offer.
- You take ownership of numbers, not just activity.

What We Offer

- Fixed salary plus an uncapped monthly incentive linked to enrollments and renewals.
- A clear growth path towards Assistant Centre Manager / Centre Manager as we expand to new locations.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Bengaluru)
🏢 Athlevate sports
📍 Bengaluru