Company Description Konnectogo delivers end-to-end property readiness and management solutions for residential developments, with a strong focus on the possession and handover phase. The company ensures a smooth transition from construction to occupancy for developers and homeowners by coordinating on-ground operations and enhancing the handover experience.

Its services include possession-ready solutions for pre- and post-handover flats, deep cleaning, final readiness, possession event coordination, property management, and rental support. Konnectogo combines operational efficiency with practical in office expertise, working closely with developers, facility teams, and residents to provide move-in ready apartments and ongoing tenant management support. The company’s vision is to be a trusted partner for residential communities by delivering integrated property solutions that simplify living and improve resident experiences.

Role Description The Technical Support Specialist is a full-time, in office role based in Noida and Gurgaon. This role involves providing first-line technical support for property readiness and management systems, responding to user issues, and ensuring timely resolution of technical and operational queries.

The specialist will diagnose and troubleshoot software, hardware, and connectivity problems, document incidents, and escalate complex issues when needed. Day-to-day responsibilities include collaborating with on-ground teams,



maintaining clear communication with customers and internal stakeholders, tracking issue resolution to support smooth handovers, and contributing to continuous improvement of support processes. The role also requires maintaining high levels of customer satisfaction by delivering professional, accurate, and empathetic support.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, resolve, and document issues efficiently.
- Candidates should possess solid Customer Support and Customer Satisfaction skills to manage queries, build trust, and maintain positive relationships.
- Candidates should possess good Analytical Skills to interpret issues, identify patterns, and recommend process or system improvements.
- Relevant experience in technical support, IT helpdesk, or operations support, preferably in property management, real estate, or related service industries.
- Strong verbal and written communication skills, with the ability to explain technical concepts in clear, simple language.
- Ability to work on-site in Noida, coordinate with cross-functional teams, and prioritize tasks in a fast-paced environment.
- Basic understanding of ticketing tools, CRM systems, or support platforms is beneficial.
- Diploma or degree in Information Technology, Computer Science, Engineering, or a related field is preferred but not mandatory if compensated by relevant experience.

📌 Technical Support Specialist (Noida)
🏢 KONNECTOGO
📍 Noida