? We’re Hiring: International Technical Support Specialist
? Location: Gurgaon (Work from Office)
? Shift: Rotational (including Night Shift)
? Working Days: 5 Days a Week
? Key Responsibilities:
- Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
- Communicate professionally with global customers via ticketing systems
- Handle and manage customer escalations effectively
- Collaborate with internal global teams to deliver high-quality support
- Take ownership of issues and ensure timely resolution
- Perform root cause analysis for reported incidents
- Generate and deliver reports on learning usage and customer requests
- Provide feedback to product/technical teams for continuous improvements
- Ensure GDPR compliance across processes
- Contribute to process improvements and efficiency
? Desired Candidate Profile:
- 2–4 years of experience in BPO/Call Centre (international voice/blended process)
- Bachelor’s degree in technical field (BCA / B.Tech / B.E.)
- Strong experience in customer handling & escalation management
- Excellent verbal & written English communication skills
- Comfortable working in rotational/night shifts
✨ Perks & Advantages:
- Both-side cab facility (within hiring zone)
- 5-day work week
- Global exposure & collaborative work environment
? Interested? Apply Now!
?
[email protected]
? (phone hidden)
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📌 Technical Support Specialist (Gurugram)
🏢 Niit
📍 Gurugram